1. INTRODUCTION
These specific conditions of the online store operated by CARNES CAMPO VERDE, hereinafter CCV, are offered as information prior to the purchase process and complement the general terms and conditions that regulate the general use of the website accessible through making any purchase through CCV necessarily implies acceptance of the general terms and conditions of access and use of the CARNES CAMPO VERDE website , as well as these specific terms and conditions, without objection or reservation of any kind.
2.- ORDER PROCESSING:
Orders must be processed by CCV , where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including associated shipping costs.
Only individuals aged 18 or older may place orders through CCV . Users of CCV guarantee that they are at least 18 years old and that all registration information provided to CCV is accurate . In any case, the user will be solely responsible for any false or inaccurate statements made and for any damages caused to CCV or third parties as a result of the information provided.
3.-AVAILABILITY OF PRODUCTS:
CCV displays product reference information and available product stocks.
If for any reason it is not possible to supply some or all of the products included in an order, CCV will contact the user as soon as possible to inform them of this situation and offer a solution or refund the amount paid. If the order contained more items, CCV will ask the customer whether they wish to process the order or cancel it, issuing a gift card for the value of the order.
4.- GUARANTEES OFFERED:
The products sold have the following guarantees.
In any case and, unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements that are expressed below, unless due to the circumstances of the case any of them is not applicable:
- They conform to the description made by the seller and have the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
- They are suitable for the uses to which products of the same type are ordinarily intended.
- They are suitable for any special use required by the consumer and user when they have informed the seller at the time of signing the contract, provided that the latter has admitted that the product is suitable for said use.
- Present the usual quality and features of a product of the same type that the consumer and user can fundamentally expect, taking into account the nature of the product.
In cases of proven product non-conformity with the contract, CCV will proceed - where appropriate and as applicable - to repair, replace, reduce the price or terminate the contract, actions that will be free of charge for the consumer and user.
The deadline for reporting a lack of non-conformity will be the legal one, which at this time is two months from when it became known.
5.- DELIVERY TIME.
All our orders are delivered by a temperature-controlled courier service, within approximately 1-2 business days from the time the merchandise leaves our store in the event that the order is destined for the Iberian Peninsula. The person responsible for the delivery and shipment is the transport company, and CCV is not responsible in any case.
Our preparation and shipping policy is as follows:
All orders received after 8am are prepared and shipped the next business day, except on Thursdays when we prepare all orders received before 15pm. On Fridays, Saturdays and Sundays we do not ship to guarantee the cold chain.
Orders from the Balearic Islands and Portugal are prepared on Mondays, Tuesdays and Wednesdays. In order for us to send your order in the same week, you must place it before Wednesday 7.55:XNUMX a.m.
The day your order is processed and shipped, you will receive an email confirming the shipment at noon. You will receive your order the next morning, generally before 14:XNUMX p.m., extraordinarily the next business day. (You must take into account possible holidays and delays of the transport agency)
Being fresh meat and the fast preparation times that we have, it is not possible to schedule, cancel or modify orders. Make sure that the products you have in the cart are the ones you want to receive before confirming your order.(You must take into account possible festivities and delays of the transport agency)
6.- PRODUCT RETURNS – RIGHT OF WITHDRAWAL:
The art. 103 section d) of the LAW FOR THE DEFENSE OF CONSUMERS AND USERS, establishes the possibility that the right of withdrawal does not apply in the case of a product that can deteriorate or expire quickly, as is the case of fresh meat. This is included in our return policy. Therefore, once the order is placed, you cannot withdraw from the purchase made.
The products must be in perfect condition, they must not have been used and must retain their original labels, as well as their packaging and -if applicable- documentation and original accessories, also in perfect condition.
If the product is returned without the original packaging, CCV reserves the right not to refund the full amount paid if it is considered that the product has suffered depreciation.
Returns of personalized products according to the client's instructions or manufactured, adapted or made from the client's specifications will not be accepted.
Shipping costs for returns will be borne by the buyer.
CCV reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
WAY TO EXERCISE THE RIGHT OF WITHDRAWAL:
Due to the freshness of the meat and our very quick preparation times, orders cannot be canceled or modified. Please ensure that the products in your cart are the ones you wish to receive before confirming your order.
To proceed with product returns, you must -within 24 hours after receiving the order- send an email to the address: tienda@carnescampoverde.com indicating the affected order number, as well as the product or products. object of return according to ROYAL LEGISLATIVE DECREE 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws), specifying art. 103 sections d) and e).
CCV will then contact you to confirm or deny the return of the products.
Upon receiving the request to exercise their right of withdrawal from the buyer and once in possession of the goods to be returned, CCV will proceed to examine the products received and then the refund will be made.
The refund of the amount paid for the purchase of the returned product will be carried out as soon as possible as long as it is an online purchase, within a period of fifteen days from the delivery of the order. It will be made by means of a CCV gift card loaded with the balance.
The right of return is excluded for the following products:
- Products sold as part of a promotion (eg discounts, special offers).
- Custom products
The products mentioned above can be returned if they are defective or come with factory faults.
CCV reserves the right to refuse a return in the event that it is evident that the order procedure has been processed in an abusive manner (eg, ordering different variants of the same product to test them).
7.- PRODUCT RETURNS – FACTORY DEFECTS AND/OR TRANSPORT DAMAGE:
The buyer has the possibility of making returns of products received in poor condition (provided that said defects were not due to improper handling or use by the user or third parties), or that have been damaged in transport.
Claims for damage received must be made as soon as possible, and within 24 hours of receiving the order, in order for a claim to be opened with the transport insurance; providing all 3 points outlined below in the email to tienda@carnescampoverde.com.
CCV reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
Any shortage of a product must be noted on the delivery note upon receipt of your package, there is no claim not noted on the delivery note.
8.-WAY TO MAKE RETURNS:
To proceed with product returns with a factory defect, a statement to that effect must be sent by email to the address: tienda@carnescampoverde.com, indicating the affected order number, as well as the product or products to be returned and a detailed list of the defects observed in them and the other points described in point 7.
Next, the form of return will be specified. Except for the defect or tare observed, each product to be returned must be unused and with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it.
If the product is returned without the original packaging, CCV reserves the right not to refund the full amount paid if it is considered that the product has suffered depreciation.
Once in possession of the returned merchandise, CCV will proceed to examine the products received.
Once the existence of a factory defect has been verified and provided that the conditions indicated above are met, CCV will proceed to process the replacement of the product with another of identical characteristics with the corresponding manufacturer or distributor.
If it is not possible to replace it, CCV will inform the user of this circumstance and will proceed to issue the user the amount corresponding to the purchase of the product through a gift card.
In this case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible in a CCV gift card charged with an equivalent balance and, always subject to the provisions of these particular terms and conditions.
In the event of receiving products in poor condition attributable to their transport, and provided that their replacement is not possible, CCV will proceed to refund the user the corresponding amount by gift card as soon as possible.
9.- USER CONDUCT:
The use of the Website is not permitted to:
- fraudulent purposes, or related to crimes or illicit activities of any kind
send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual or industrial property rights, including copyrights and trademarks, or confidentiality, privacy or any other right, or is otherwise offensive or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising, chain mail, mass mailing or any other type of "spam" - generate any type of inconvenience or unnecessary inconvenience
10.- ACCESS AND CONDITIONS OF USE:
Full access to the web pages of the Website requires that you previously register as a user, once you accept the General Conditions.
When you use the Website, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer to prevent possible unauthorized use of your account.
CCV reserves the right to deny any attempt to access the Website, cancel accounts, delete or modify content, or cancel orders if you breach applicable law, these General Terms and Conditions, or any Special Terms and Conditions or other terms and conditions or policies.